Recruitment Management

Selecting the right people for the right job is critical to the success of any organization. All too often, however, those who are charged with the task of hiring have little or no experience in the recruiting and hiring process. "Zero Defect Hiring" gives you the nuts and bolts on all the essential aspects of the hiring process regardless of what type of business you manage or the size of your organization. "Zero Defect Hiring" offers the essential information you need to accomplish the following: Develop a solid hiring plan Write a captivating employment ad Create a viable pool of candidates Use recruiters to raise the quality of the hiring process Conduct a professionally structured interview Follow the legal and ethical hiring guidelines Sell your company to the candidate Increase your knowledge of the candidate Check references Negotiate terms and make an offer "Zero Defect Hiring" is filled with a wide range of examples that can be easily applied to any setting, including the not-for-profit and public sectors. These real-life examples represent a wealth of collective wisdom from human resource managers who have learned what works best in the hiring of great employees. ""Zero Defect Hiring "does a wonderful job in emphasizing the importance of the recruiting process with regard to the overall assessment and ultimate hiring decision. Furthermore, the numerous illustrations of best practices and tips are not only practical but, also extremely valuable to any hiring manager." Jay Heiny, vice president and director of recruiting, Prentice Hall College Publishing "There is no management function more important than hiring the right people. This bookwill enable the reader to make the right decision every time!" Alan R. Schonberg, chairman emeritus, Management Recruiters International "This book is a primer that all hiring managers should read and keep as a reference.

The highest hurdle that stands before most call center managers today is the shortage of qualified agents. To help you prepare for booming call center growth and the demands of the emerging multichannel environment, Call Center Recruiting and New Hire Training compiles the best articles, ideas and tools from the monthly newsletter Call Center Management Review to give you the foundation for a forward-thinking approach to agent recruitment and new-hire training. The increase in call center openings, low employment and intense rivalry for multiskilled agents will add up (if it doesn't already) to a management nightmare unless you have an effective recruitment and new-hire training program in place. Selected for their educational value, practicality and timeless recruiting and new-hire principles, these articles provide innovative practices, programs and strategies to get the right people with the right aptitudes and abilities in place before training commences... and then cultivate those new hires into high-performance agents equipped and ready for the challenges ahead.